1. Is the payment account provided valid and trustworthy? How can I know if Im paying to a valid account? / How do I know if the person Im dealing with is the authorized agent?
Answer: Only valid bank account allows money to be credited. To verify the identity of the agent, player can view the previous payments made by other customers.
2. I have made payment, and I have also provided the fund transaction slip. Why isnt there any credit in my account yet?
Answer: Our company policy makes sure the player receives the exact amount of credit based on the amount he/she has paid. The system will take some time to verify the payment. If theres any phoney or invalid payment detected, the company holds the right to freeze the players account.
3. Where/How can I download the game (App)?
Answer: This game is only available for Android mobile. For Android mobile user, visit the link m.scr888.com to download the application.
4. Can Iphone user download/play the game?
Answer: Sorry, the application isnt compatible with Iphone.
5. What about on personal computer/desktop?
Answer: Yes, the link for desktop app is www.scr888.com/APP/Nomal/Client.exe
6. I got a free game, but the game disconnected half way.
Answer: The system will remain at the current balance based on the last game. Any leftover credit given by the Free Game will not be available anymore.
7. I scored a Jackpot! How much can I get?
Answer: Player will receive full amount payment based on the amount shown on Jackpot.
8. I want to stop playing with this account and start with a new account, but theres still balance left in my account. How can I redeem it?
Answer: Contact the administrator. The administrator will transfer the balance in the previous account to a new account.
9. I want to stop playing the game, but theres still balance left in my account. How can I redeem it?
Answer: Contact the administrator and provide a bank account number. The remaining amount will be credited to players bank account.
10. How can I register an account?
Answer: Contact an agent and an ID will be generated for the player.
11. What is the minimum amount required to start a game?
Answer: Minimum amount of 20 is required to start a game.
12. What is the minimum amount required to leave the game?
Answer: Minimum amount of 20 is needed in the account to leave the game. Only one withdrawal per day. Terms and conditions applied.